Catering FAQS

GENERAL

1. Pick Up – Pick up your order at our restaurant at a designated time.
2. Delivery – Direct delivery is available for catering orders over $50. Available within delivery areas for a delivery fee of $25 on order up to $250, a 10% delivery fee for orders between $250-$750, and a $75 delivery fee on orders over $750.  Delivery fees for individual items vary from $0 - $10.99. Tips are welcomed.
3. Special Events – Any group of 12 or more guests will work with our Regional Catering Sales Managers to plan the perfect event. Place an Inquiry here or email catering@macgrill.com. A Special Events menu is used for these events with several plated or buffet options. Service fee is 20% of the food and beverage purchase.
4. Full Service Catering – Delivery to your location, service personnel to set up, maintain, and clean up the buffet at the end of the meal period. Includes chaffing stands and canned heat. Email catering@macgrill.com for additional information. 

1. Both terms refer to our catering program where entrees are ordered in sizes small (5 portions) and large (10 portions).

ORDERING

1. Yes

1. You can speak with someone at one of our locations in person, call-in, email or place your order online.

1. For delivery orders, at least a day’s notice. Same day catering orders are welcome, and although we will try to accommodate last minute orders, we cannot guarantee delivery based on existing orders and driver availability.
   
   For online ordering, there is a 2 week advance limitation.

1. If your order is placed online, and you have an account, simply login and make the necessary changes to your order. Please allow ample time if you are changing your order from pick up to delivery.
    

   If you did not place your order online, please call your local restaurant to adjust the order. Payment method details may be re-requested.

DELIVERY

1. Delivery area varies from location to location, but is roughly up to 20 miles from the restaurant. The restaurant can accommodate out of area deliveries on a case by case basis dependent on driver availability, travel distance and time. Additional fees may apply. Pick up by the guest is strongly encouraged for out of area addresses.

1. At the time you place your order, you can include gratuity on your credit card that you are using to pay for the order. At the time of delivery, you can only tip with cash.

1. 11AM to 8PM. Contact your local restaurant for times outside of this range. The restaurant can accommodate typical delivery times on a case by case basis.

1. For standard catering orders disposable chafing dishes may be purchased for an additional charge.  For special event or full-service events, yes.

1. Yes. Disposable 10-inch black plates, napkins, cutlery, and serving utensils are included for the headcount you indicate. If you do not need these items, please indicate this as well.

1. No. Our menu is designed to be á la carte so that you can choose your favorites and design your catering order as you wish. All antipasti, entrées, salads, sides and grill selections are available in small (5 portions) and large (10 portions) sizes. For a small group (10-20 people), we suggest one (1) large salad, two (2) large entrées, one (1) large side, one (1) large dessert, and beverages.

1. Yes! Non-catering orders can be delivered when ordered through our website based on delivery areas. Delivery area varies from location to location, but is roughly 10 miles/10 minutes around the restaurant. Third party vendors are contracted out for these orders.

SPECIAL EVENTS

1. No. A credit card is needed in order to guarantee your reservation, but the full amount will not be charged until the day the order is delivered or the day of your event.

1. Book as far in advance as possible. While we work hard to accommodate all requests, we do appreciate your cooperation in booking early so our restaurants can plan for staffing, supplies, and event coordination.
2. Final Minimum Guarantee is due at least 24 hours in advance of the event. We ask there be no changes to your program after we have received your Final Minimum Guarantee.
3. Your event is not considered confirmed until you have electronically approved the booking.

1. You will pre-select menu options for your guests according to the guidelines for whichever Plated or Buffet option you choose.
2. A personalized printed menu will be created for your Special Event that will include your selections. Items not approved by you will not appear on this menu.
3. For a Plated Menu: Select three (3), or a maximum of three (4), entrées that your guests will choose from at the event. You are charged at the price shown for each entrée and not on an average price.
4. For Buffet Menus: Price per person is indicated by buffet type.
5. If there is someone with special needs, your server will be able to accommodate them separately.

MENU

1. Yes. Our famous Rosemary Peasant Bread is included complimentary. Typically, 3 loaves accompany a large order (Entrée, Salads, Grill selections or Create Your Own Pasta) and 2 loaves for small orders. Additional loaves of bread may also be purchased.

1. We do provide gluten-friendly tagliatelle that can be substituted for regular pasta. Please refer to our allergen guide for details on other dishes: Allergen Guide

   
   Individual orders for dietary restricted meals can be included in any order but will be processed as a separate transaction from the main catering order.

1. We can work with most dietary restrictions, but our most popular catering menu choices are: Fettucine Alfredo, Signature Truffle Mac + Cheese and Mushroom Ravioli.

1. There are ten (10) 12 oz servings in a gallon. Cups and ice are included upon request.

1. Designed to let your guests decide for themselves how to assemble their pasta dish, each bar includes 1 choice of pasta, up to 2 choices of sauce, and up to 2 choices of vegetables. Italian Sausage, Roasted Chicken and/or Meatballs can be added for an additional cost. The pasta bar comes in one size, large, which is 10 portions.